Experience
Support Technician · CareLineLive
November 2025 – Present
CareLineLive is a SaaS platform. The role involves technical investigation, reproducing reported issues, gathering technical evidence, and working with developers toward a resolution.
- Investigate and reproduce reported software issues in local and demo environments
- Use browser developer tools to inspect frontend behaviour and network requests
- Raise software defects and issues through Jira, with clear reproduction steps and technical evidence for developers
- Communicate technical findings and reproduction information to developers
- Test fixes in a demo environment before release
- Investigate issues arising from newly released features and platform updates
- Support customers through ticket-based (Zendesk) and telephone communication
- Assist customers with general platform usage and configuration
ZendeskJiraBrowser DevToolsGoogle WorkspaceSnipeHubSpot
Escape Room Host
May 2025 – December 2025
A customer-facing role hosting escape room experiences
- Hosted escape room experiences for customers
- Developed communication, problem-solving and teamwork skills
- Worked in a customer-facing environment requiring clear communication and adaptability